Frequently Asked Questions

FAQ

How to buy the product?

You can purchase the product in several ways:

1) After registering on our website, add the desired product to the cart, check the accuracy of the entered information and place the order.

2) write to us in the messenger and order the desired product from the operator online

3) Call us at 032 2 42 47 97 and place an order with the operator.

How to register?

Follow the link ( https://chemimaragi.ge/my-account/?action=register), carefully fill in the personal information, the given fields and press the "Register" button. A verification code will be sent to the specified email.

You can order the product from the website without registration, even in "guest" mode. You simply add the desired product to the cart, press the "Buy" button and follow the next steps. 

How can I pay for the product?

You have four options for paying the fee:

1) on the web page through a bank card

2) by transfer to our account. Our account number is: GE55TB7101736020100004

3) At the place of delivery, we will provide you with a bank terminal and pay by card

4) in cash at the place of delivery

What are the delivery terms?

"My stock" free on-site delivery service is available throughout Georgia, for orders of any volume.
Across Tbilisi:
In Tbilisi, the product is delivered the next day after the order, (including weekends), from 9 am to 9 pm.
Surroundings of Tbilisi:
Surroundings of Tbilisi include: Rustavi, Mtskheta, Tskneti, Kojori, Kiketi, Tabakhmela, Mukhatskaro, Tsodoreti, Nafetvrevi, Mamkoda, Didi Lilo.
conditions:
The product is delivered to the outskirts of Tbilisi on the second day after ordering (including weekends), from 9 am to 9 pm.

Georgia:
in any region, city or village of Georgia.
conditions:
The product is delivered to the addressee once a week - every Saturday, from 9 am to 9 pm.

Where can I write my impressions, opinions and wishes?

You can share any kind of questions, opinions and feedback in our facebook messenger , or write to us at contact@chemimaragi.ge 

Does the free delivery service work outside of Tbilisi?

Yes, our delivery service covers all of Georgia. The difference is only in the delivery time - delivery to other cities of Georgia is done only once a week - the order will arrive on Saturday between 9 am and 9 pm.

Can I take the ordered product myself?

No, the product can only be received by our courier service.

Can I return the product?

For returns, contact our call center at 0322 42 47 97

How can I contact you outside of business hours?

Our call center is open every day from 9:00 AM to 6:00 PM.

You can place an order on the website within 24 hours.

Also, you can write to us in Messenger from 9:00 a.m. to 9:00 p.m.

What days do you work?

We work every day, including weekends.

Who do I contact with questions and problems?

In case of questions, you can call us on 0322 42 47 97 from 9:00 a.m. to 6:00 p.m.

Write to us in messenger

Write to you by e-mail ( contact@chemimaragi.ge )

Where can I write my impressions, opinions and wishes?

You can share any kind of questions, opinions and feedback with us in our facebook messenger, or write to us at contact@chemimaragi.ge

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